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At Artisan’s Garden, we aim to ensure that every order is processed and delivered promptly and with care. This Shipping Policy outlines how we handle order processing, shipping options, and delivery expectations for our online store.


Order Processing

  • Orders are typically processed within 1-2 business days after payment is received.

  • Orders are processed Monday through Friday, excluding holidays and closures posted on our website.

  • You will receive a confirmation email when your order has shipped, including tracking details (if applicable).
     

Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • We currently ship within Canada only.

  • All orders are shipped via preferred carrier Canada Post, unless unavailable.

  • Free local pickup in Sooke, BC is available by appointment.

  • Free or flat-rate shipping promotions (if any) will be clearly indicated on the website.
     

Delivery Times

  • Estimated delivery within 1-14 business days, or depending on Canada Post calculated shipping times for your location - for orders shipped within Canada.

  • Delivery times may vary based on carrier performance, weather conditions, or remote delivery zones.

  • Artisan’s Garden is not responsible for delays caused by the carrier or any customs procedures for cross-border shipments.
     

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International Shipping

  • At this time, Artisan’s Garden ships domestically only within Canada.

  • Additional customs fees, import taxes, or duties may apply and are the responsibility of the purchaser if applicable.
     

Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 5 days of delivery with photos of the packaging and item(s). We’ll work quickly to resolve the issue.

  • If tracking shows your package as delivered but you have not received it, please contact the carrier directly and notify us so we can assist.

  • Artisan’s Garden is not responsible for lost or stolen packages once marked as delivered by the carrier.
     

Incorrect Shipping Information

  • Please verify your shipping address carefully before completing checkout.

  • We cannot guarantee redirection once an order has been shipped. Any re-shipment due to incorrect information may result in additional charges.


Contact Information

If you have any questions about your order or shipping status, please reach out to:
Sooke, British Columbia, Canada
6689 Goodmere Rd
778-352-3353

SHIPPING POLICY

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