REFUND POLICY
At Artisan’s Garden, we aim to provide excellent experiences through our workshops, private bookings, and shop offerings. This Refund Policy outlines when refunds may be issued. Please read carefully before making a purchase or booking.
Events & Workshops
Cancellation by Participant:
Cancellations made 72 hours or more before a workshop will receive a full refund, unless otherwise stated by the organizing artist. In cases where a workshop must be cancelled due to low participation, participants will be fully refunded or given the option to transfer to a future session.
Cancellation by Artisan’s Garden:
If we reschedule or cancel a workshop or event, participants may choose to receive a full refund or transfer their registration to a future event of equal value.
No-Shows:
Failure to attend an event without prior notice will result in no refund.
Private Event Bookings
Deposits:
A non-refundable deposit of $30 is required for small workshop rentals or meeting space bookings to cover administrative time.
For larger events that require extensive planning and coordination, a 50% non-refundable deposit is required at the time of booking.
Cancellations:
Cancellations for private event bookings must be made at least 14 days in advance to be eligible for a partial refund (excluding deposit).
Cancellations made within 14 days of the event date are not eligible for a refund.
Food Orders:
For events involving catering or food service, a minimum of 14 days’ notice is required for cancellations to receive any refund consideration.
Rescheduling:
Clients may reschedule once without penalty if notified at least 14 days in advance. After that period, rescheduling may result in additional fees.
Online Shop Purchases
(Note: We will not be doing a lot of e-commerce at this time, other than pre-orders. This section remains for future use.)
Returns & Store Credits:
We only offer store credits for returned products unless the item arrives damaged or defective.
Returns:
Products may be returned within [X days] of delivery if unused and in original packaging, unless otherwise specified as final sale.
Non-Returnable Items:
Perishable goods (such as food or plants), personalized/customized products, and gift cards are non-refundable.
Condition Requirements:
Returned items must be in resalable condition. Artisan’s Garden reserves the right to decline store credits or refunds for items that are damaged, used, or altered.
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the product arrives damaged or defective.
Refund Method:
Approved refunds for damaged or defective products will be processed to the original payment method within [X business days] of receiving the return.
Damaged or Defective Items
If your order arrives damaged or you receive the wrong item, please contact us at [insert contact email/phone] within [X days] of delivery. We will arrange for a replacement, exchange, or refund at no extra cost to you.
Contact Information
For questions about this Refund Policy or to request a refund, please contact:
Artisan’s Garden
Sooke, British Columbia, Canada
6689 Goodmere Rd
778-352-3353